At Green Acorn, we offer free delivery with our chosen delivery company to UK mainland including Wales and Scotland. But this excludes The Scottish Highlands, Northern Ireland, The Scottish Islands, the Channel Islands and the Isle of Man. For deliveries outside these areas we reserve the right to add other shipping charges. Please contact us if you have any question.
Your order will be processed within 24 hours of receipt of the order. Shipping times will depend on stock availability but will usually be next day if purchased before 12 midday. Green Acorn Ventures is not in any way be held accountable for the actions of Third-party Couriers (usually DPD or TNT). E.g. extreme weather or industrial action.
Delivery to areas outside UK mainland may take longer than our normal delivery times.
We will send you a “DISPATCHED” notification when the order has been packed although, this for various reasons (in some rare cases) may not mean that it will be delivered next day. This will contain delivery information and the expected delivery time slot.
All goods are checked and verified before leaving our warehouse. We do not dispatch items that appear damaged in any way.
As soon as you received the goods, please unpack and physically inspect the packaging of each item and all the panels and ONLY sign for the delivery if it appears to be in good condition.
If there is any noticeable damage please only sign for it “AS DAMAGED” and inform within 24 hours of delivery through email firstname.lastname@example.org or call (+44) 01792 516872. Please note that external damage to the box does not always mean damage to the product.
All our heaters are packed neatly and with sturdy materials and cushioning to protect the products from damage. Far Infrared heating panels are fragile. Please handle them with care.
We require all deliveries to be signed for and you agree that proof of delivery supplied by our delivery company is enough evidence to establish that goods have been received in good standard.
Tax Charges for orders made from the UK is included of 20% VAT.
International Shipping: We can also ship abroad but there isn’t a standard cost. Please call us before placing your order and we’ll assist you with the cost depending on the size of your order.